Return & Exchanges Policy
Our return address:
Pets for Life Returns
PO BOX 8204
Sunnybank QLD 4109 Australia
Not loving your new purchase? If you find that your purchased item doesn’t fit, doesn’t suit, or you simply aren’t satisfied, you may exchange the item within 30 days of purchase. The product/s chosen to be exchanged must be of equal value of the product/s previously purchased.
Have you received a defective item? We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours of receiving the item/s and photo images are provided. No refunds are offered after 48 hours but exchanges are still eligible up until 30 days from the purchase date.
We do not offer a refund if you have changed your mind about your order or purchased the incorrect size. Delivery and shipping costs are non-refundable.
If an item is to be returned and or exchanged, the return shipping cost will be at the customer’s expense and items must be unused and in it’s original packaging and condition.
ALL packaging and tags must still be attached to items to be eligible for an exchange.
Please note, return shipping costs are at the buyers expense. If you mark the return ‘Return to sender’ our Australia Post account will be charged a return fee. This fee will be at the buyers expense.
Please remember I’m only a small business so allow 3-5 business days for returns to be processed.
*Please note all clearance products are not eligible for a return or exchange.*
You may be required to pay additional costs such as shipping or original product prices if the item was purchased on sale and the product is no longer on sale at the time of exchange.
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded. We recommend you send the parcel back with a trackable service as we are unable to guarantee that we will receive the parcel back and do not take any responsibility for lost items in transit.
Cancellation of Orders
Pets for Life may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Once your order has been placed, unfortunately we do not cancel/refund orders. If you need to make changes to your order, contact us ASAP and we’ll see what we can do before your order has been dispatched.
Pets for Life products are sourced from high quality brands who produce durable products, however they are not indestructible. We guarantee our accessories and pet products at the time of purchase against any defects. If you have experienced a problem with any of our products, please send an email to us at [email protected] with details and photos of the issue.
Please ensure that you inspect all items for wear prior to use.
We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.
West Paw Guarantee Rules:
If you would like to claim the guarantee available for all West Paw products, you must show a copy of your receipt and images of your destroyed toy. These can be sent to [email protected]. Please note you may be required to pay for shipping to receive your new replacement toy.
A replacement will be dependant on stock levels. If your product is not available at the time, you may be required to wait until it is back in stock. It may take 1-4weeks to process your request.